For delivery costs and timescales and returns queries please see the relevant pages for more information.
Do you provide bespoke laser engraving?
We certainly do! Most of the products on our website can be adapted to accommodate a bespoke design (there will usually be a surcharge for personalised artwork) or if you have a product already that you wish to laser engrave we can also assist with this. Please contact us on 01656 745090 or at firstname.lastname@example.org. If your request is industrially based, please visit our Industrial Engraving page for more information.
Can I write my personalised message in a language other than English?
Yes you can write your message in whichever language you choose, including the use of special characters, and your product will be engraved exactly as you have typed it into the box.
Are you able to gift wrap my order for me?
Unfortunately, we don’t offer a gift wrapping service but we do have gift boxes available to purchase for many of our products.
Can I send products to separate delivery addresses?
Unfortunately, we can only deliver your order to one address. If you’d like to send gifts to different addresses, you’ll need to create a separate order for each address.
I’ve made a mistake on my order, can I change it?
If you notice a mistake with your order please contact us immediately on 01656 745090 or at email@example.com and we will do our best to amend it for you. If the product you’ve ordered has already gone into production then unfortunately we won’t be able to change it.
I placed an order but did not receive a confirmation email, what should I do?
Sometimes emails automatically go into the junk folder. Depending upon the email provider you use, this folder may be called ‘spam’ or ‘junk’. If you can’t find your confirmation email there, please contact us on 01656 745090 or at firstname.lastname@example.org and we’ll check your order on our system. Please contact us before ordering again in case the first order has been processed – we don’t want to charge you twice.
Where is my order?
Please allow 7 working days for your product to be made, you will then receive an email to confirm your order has been completed and despatched. Our standard shipping is via Royal Mail. Royal Mail aim to deliver your order 2 – 3 days after it’s despatched.
Unfortunately, we can’t guarantee the delivery times of Royal Mail and we must allow a reasonable amount of time for the parcel to reach you. If it’s been more than 10 days since your order left us please get in touch.
If you require a quick turnaround time please contact us at the time of purchase and we will see if we can help.
My order has arrived damaged, what do I do?
We’re really sorry that your product hasn’t arrived in one piece and we’ll do our best to try and solve the problem. The quickest and easiest way for us to help with a broken/damaged product is to see a photograph of it. Please contact us within 24 hours of your parcel arriving and send a photograph to email@example.com and we will try our best to help.